Welcome to Sexdollmalls.com

Return & Refund Policy
At sexdollmalls.com,We offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:

Our policies were created to accommodate customer's needs and address the specific nature of our merchandise.

If you can't find the answer to your questions about our Return Policies on this page, please feel free to contact our info@sexdollmalls.com
 
Return Policy

If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order.
Return Policy
If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order.
 
Notes:
 
- product are returned must be in brand new and resalable condition with original packaging including cartons, parts and instructions manual etc.

- Buyers are responsible for cost of return postage,we will cover all expense of sending replacement. For protection, we strongly recommend that buyers insure return shipment against loss or damages, and that use a   shipper that can provide proof of delivery.

- Any return must enquire us first, to send back without RMA(given by our customer service) will not be accepted.

- Our refund policy is only to refund the purchase price (not including shipping and handling or insurance charges).

- We do not have responsibility to response on item lost during returning.

- Any exchange or refund must be processed after we received your returned items.

- product that exceeds the warranty period does not included in the Return,Replace,Refund Policy.
 
 
Cancellation Policy

Many orders can be cancelled  until shipment. Orders that have already shipped cannot be cancelled and will be treated as returns.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund(if the order shipping,it can not cancle),But please note:paypal fee will not refund as the paypal Policy for seller.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund    consisting of the full shipping cost and 50% of the product purchase price.(if the order shipping,it can not cancle)
- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.  (if the order shipping,it can not cancle)
- Once your order has been shipped, it can no longer be cancelled.
-If you would like to cancel your order, please email to info@sexdollmalls.com
 
Exchanges

We only exchange items that were received damaged, malfunctioning or defective within 30 days of purchase. We will happily exchange these products and send new ones at no additional cost to you. Please contact us to file an exchange.
 
 Return a product for warranty service

offer a standard 12 month limited warranty service for all our products except some specified products.

In general, products can be returned for a warranty service if manufacture defects are found or occur within the stated warranty period (normally 12 month). For details, please refer to our Warranty Terms and Conditions.